Is there an app for that?
Technology does not achieve performance breakthroughs in government, but an organization’s ability to embrace opportunities for change and enact a strategy does. In a discussion with public sector leaders about digital government strategies, it’s clear the mobile app strategy is a focus area, with high expectations of benefits for both field staff and the public. So, why are so many government leaders struggling with how to translate the potential benefits of mobile apps into a strategy and deploy an operating model to realize those benefits?
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