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9 ways for dental front office staff to manage difficult phone calls from patients

from DentistryIQ

When you spend all day answering phone calls from patients, you may come across some hard-to-handle ones once in a while. As the front office staff, you’re the first person patients encounter when they want to complain, and this can be tricky. Your aim is to resolve the situation without causing more frustration on either end of the phone. more

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