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RDH allowing insurance to guide patient treatment

from DentistryIQ

QUESTION: We have a hygienist in our office whose idea of treating patients is based on their insurance coverage and benefits. We at the front office know and have explained the necessity for x-rays. Not only do insurance carriers need updated documentation, but we need them for diagnosis. I feel this hygienist has become complacent after 27 years. Our doctor does not seem to be bothered by her behavior. If he is, x-rays are taken at the return visit by the assistants. There is no pocket probing. Our doctor charts perio pockets with the Panorex film. We feel this is a disservice and that we have an obligation to our patients. Any suggestions or comments are welcome. more

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7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063