The science of body language when delivering a diagnosis
Sometimes, as unfortunate as it may be, physicians are forced to deliver bad news to their patients. Often, however, the way that news is delivered can have a powerful impact on the way it is received. Both verbal and nonverbal communication skills are important. When conveying concrete information — the nature of a patient's condition, the steps to be taken to treat the condition, etc. — verbal messages have been found to be more effective.
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