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Turbulence ahead: Delta computer outage is just the start, say experts

from Fast Company

After a data center outage caused Delta Air Lines to cancel more than 2,100 flights, Delta CEO Ed Bastian said the company's doing everything it can to make sure such an event never happens again. "This isn't the quality of service, the reliability that you've come to expect from Delta Air Lines," he said in a statement, after the company offered $200 vouchers to customers whose flights were canceled. "We're very sorry. I'm personally very sorry." more

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