Don't let typos crush your practice's reputation
from By Jessica Taylor
From March 1:
Medical personnel know attitude, tone and body language are key to patient satisfaction. I recently had the pleasure of visiting a practice where the atmosphere was great, but one thing killed the experience: document errors. After receiving one of their forms, I immediately noticed that HIPAA was spelled incorrectly as "HIPPA," which automatically made me think HIPPA-potomus. Although it was funny at the moment, I began to question the professionalism of this practice.
7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063