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5. Why American Express expanded its EAP

from Partnership for Workplace Mental Health

From Nov. 1: American Express is providing "the next generation of health care for its employees" by looking at physical health and emotional health holistically, connecting the pieces across a wide spectrum of services and garnering visible support from senior leaders and line managers. Originally, the company offered a telephone-only EAP that had a utilization rate in line with the national average of approximately 4 percent. By adding onsite professionals for free, face-to-face counseling sessions in regional wellness centers in the United States, and rebranding the EAP as part of the "Healthy Living" program, covering lifestyle, safety and disease management, utilization more than doubled. more

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