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Design thinking: 5 steps to revamp the hospital experience

from Becker's Hospital Review

With their dreary corridors, impersonal rooms, and chemical odors, hospitals often evoke powerful sensations of discomfort and anxiety among patients and visitors. However, the transformation of one hospital, driven by design thinking, shows that with a little creativity, hospitals can be comfortable, welcoming places, according to a case study in the Harvard Business Review. Using design thinking and principles and supported by external designers, the leaders of Rotterdam Eye Hospital in The Netherlands transformed the facility from a dismal, typical looking hospital to a bright and comforting place. Since its renovation, a process that spanned 10 years, the hospital has won a number of safety, quality, and design awards, and its patient intake has increased 47 percent, according to the report. more

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