April 4: A Member Asked ... "Swapping" a Maintenance Release
What should a repair station do when it receives a request from a customer to "change" or "swap" a maintenance release for a previously repaired article to include additional information? The customer does not want to send the article back and requests the repair station either add the new information to the existing maintenance release, or swap the tag for a new one that includes the requested information.
7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063