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Expert Breaks Down the Difference Between Customer Service and Patient Experience

from Healthcare IT News

Changes in how healthcare is paid for in the U.S. are transforming the patient-provider relationship. The transition from fee-for-service to value-based reimbursement is prompting more providers to focus on the entire patient experience rather than outcomes alone. At the same time, higher premiums and deductibles are forcing consumers to pay more out of their own pockets for healthcare — making them more willing to shop around for providers that best meet their raised expectations. more


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