Touch points to enhance the customer experience
from By Deena Murray
Our office team recently took a field trip to the "Happiest Place on Earth" — Disneyland — to learn from one of the best on ways to make clients feel special. We had spent time developing touch points to use with our clients to help build relationships. We define a touch point as every place or opportunity that a client interacts with our team, products or brand. The Disneyland Resort team has developed many ways to make their guests feel welcome.
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