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A perception change: Moving the goal post

from ProjectManagement.com

Have you ever shaken your head in disbelief because a sponsor stated, "This is not what I expected"? Your reaction might be to dispute the statement, particularly if you believe the expectations articulated by the sponsor were met. Maybe you just sit back and contemplate what just happened, wondering what you missed. You realize the success or failure of any project is based on each person's perception, so how did you not see that sponsor's perception of success had changed? more


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