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What no one tells you about talking to your patients


Dentists often tell patients they need to do this, this and this, in a rapid-fire style, throwing in terms patients probably don't understand, and then ask, "Any questions?" More often than not the patient says no, and then goes merrily to the financial arranger and asks what procedure their dental insurance will cover. Often whatever procedure is covered is all they commit to — and sometimes not even that. more

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