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Email miscues: Don't get (in)boxed out

from By Ronnie Richard

"I go online, and my breath catches in my chest until I hear three little words: You've got mail," chirps Meg Ryan's character Kathleen Kelly in "You've Got Mail." This rom-com featured a pair of characters who fell in love over email — basically "Sleepless in Seattle" sponsored by AOL. At the time the movie was released in 1998, email truly hit the mainstream. Yet nearly 20 years later, it's surprising just how often people simply don't know how to send a good email. more

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