Patient satisfaction key for payer measurement of ACO quality
from HealthPayer Intelligence
An article from the American Journal of Managed Care reveals that patient satisfaction within an accountable care organization is a strong indicator of the care quality level the organization delivers, giving payers an opportunity to use the metric as a way to guide future development. A research team of three doctors from the Boston Veteran Affairs Hospital used administrative data on wait times for patients in the VHA during 2012 to measure patient satisfaction and see what points of interaction impacted those rates.
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