Are You Holding Your Customers Accountable?
from Curt Pearsall, CPCU, AIAF, CPIA, President, Pearsall Associates, Inc. and Special Consultant to the Utica National E&O Program
Is a lack of customer accountability an issue in your agency? Do you ask yourself "Why is it always our fault when a customer has a loss that is not covered? They knew that they didn't have that coverage." This is one of the bigger frustrations among insurance agencies, making it an appropriate errors-and-omissions (E&O) objective to focus on.
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