Barely anyone used text-to-911 during Hurricane Harvey
When Hurricane Harvey made landfall on Aug. 25, it was the strongest hurricane to hit the U.S. in 13 years. With long hold times, many of the trapped residents turned to social media for help. It got to the point where the Houston Police Department issued a statement urging people to please not contact its social media accounts for rescue requests.
There was one other way to request help: by texting 911. However, according to Joe Laud, the administration manager at the Houston Emergency center, text-to-911 "didn't see too much activity" over the past few days. Compared to the tens of thousands of calls, the center received just a handful of texts.
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