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Few hospitals meet patient expectations

from By Scott E. Rupp

Patients' healthcare expectations are on the rise, but hospitals and health systems don't seem to be keeping up, according to a new report from Kaufman Hall & Associates. According to data, using the Healthcare Consumerism Index, only 8 percent of respondents to a national survey are applying customer expectation practices successfully. In other words, health systems are not giving patients what they want. more

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