Few hospitals meet patient expectations
from By Scott E. Rupp
Patients' healthcare expectations are on the rise, but hospitals and health systems don't seem to be keeping up, according to a new report from Kaufman Hall & Associates. According to data, using the Healthcare Consumerism Index, only 8 percent of respondents to a national survey are applying customer expectation practices successfully. In other words, health systems are not giving patients what they want.
7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063