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Are you unintentionally driving away patients?

from Podiatry Management

A guy walks into his podiatrist’s office. Earlier that day, he ate breakfast at a diner where the wait staff made him feel like a king. He placed a Zappos order and has already received notification it shipped. And he stopped by retailer Bass Pro Shops to pick up a new fishing rod. What follows is no joke, and it certainly didn’t put customer service guru Chip R. Bell in any mood to laugh. “I arrived for my appointment on time and had a 30-minute wait with old magazines and no CNN. They had no Wi-Fi so that I could work online during my wait. Forms were done in longhand like it was 1950. more


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7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063