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Plagued by negative reviews online? Here's how to handle

from By Townsquare Interactive and the National Association of the Remodeling Industry

From April 12: Reviews are a tough business for remodelers, especially when you run into the occasional unfavorable review from a customer you thought you served well, only to find out you missed the mark. Or something you could have easily found a resolution for was never addressed because the customer suffered in silence rather than being up front about their feelings. Your business may have excellent star ratings on one credible website, but on another website, fail miserably at meeting any customer’s expectations. Sometimes you may ask yourself, “What gives?” more

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7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063