GAO recommends improving online recall assistance
from Occupational Health & Safety
The U.S. Government Accountability Office issued a report Dec. 4 listing steps that the National Highway Traffic Safety Administration should take to improve the online vehicle recall areas of its website so consumers could make better use of those resources. The 94 consumers in 12 focus groups that GAO conducted said they used the information to decide whether to repair their vehicles, and they "overwhelmingly cited safety risk and convenience as the two most influential factors they considered," according to the federal agency.
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