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'Is it shoplifting if it's not the customer's fault?': Amazon Go raises questions for the retail industry

from Chicago Tribune

Amazon Go opened in Seattle last week with much fanfare, raising a host of questions about the future of retail. Among them: How will the company handle shoplifting? And what does the tech-heavy, no-cashier concept mean for shrink — industry speak for theft, damage and other errors that might eat away at a retailer's inventory — which costs retailers an estimated $48.9 billion a year? more


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