Role of financial care in patient experience obsession
from Becker's Hospital Review
A survey of 260 revenue cycle leaders by Forrester Consulting found that patient financial experience is becoming a more urgent focus at leading health systems. Health systems are finding that a better patient financial services experience not only drives better revenue cycle outcomes, it also is linked to better patient clinical outcomes. More than half of hospitals say that patient experience is extremely important to them, and nearly two-thirds say that patient financial services are an important driver of overall patient satisfaction.
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