How is your leadership experience?
from The Lead Change Group
Much of our leadership is given to ensure our customers have the best CX — customer experience — or if you are in the tech industry, the best UX — user experience. CX and UX. These symbols of experience are some of the core metrics and focuses that organizations hone in on to ensure they are meeting differentiation and success in delivering the best experience to their external customers. Yet how many of us are measuring what our internal customers — your staff — are experiencing?
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