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To improve customer service, solve a problem twice

from Association Success

When a member contacts your organization with a problem, you have to come up with a solution fast. After assessing the situation, you identify the issue and come up with a quick fix, and they leave the interaction satisfied. But what made them call in the first place? And what can you do to avoid those same service calls in the future? Asking this question can improve your association for the long haul. more

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7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063