VA wants a web experience on par with USAA, Bank of America
Within the next year, veterans' experiences in navigating benefit programs and applying for health care online will be much more like buying insurance through USAA or opening a checking account online with Bank of America, the Department of Veterans Affairs' chief technologist says. The department in recent years has taken many simple but meaningful steps forward in providing a more modernized, streamlined and complete digital portal for veterans services — "improvements and little individual things," VA CTO Charles Worthington explained.
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