The only ways companies can survive big mistakes
from By S. Chris Edmonds
Even when an organization has a very healthy organizational culture — as in Starbucks' recent case — a "failure of leadership" by one store manager can put the company’s entire reputation at risk. People make mistakes every day. But the glaring spotlight of national media on your workplace could be one incident away. Is your organization prepared to respond effectively when a grave mistake is made? These three steps can help your organization "do the right thing" immediately and maintain your organization’s valued behaviors under intense scrutiny.
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