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Choose to defuse: 3 keys to conflict resolution

from Forbes

We've all seen it. The weekly team meeting is sailing along, then wham! Out of nowhere, emotions erupt and a simple discussion escalates into intense conflict. When tempers flare, the room can fill with tension, and poorly managed conflict can quickly poison the work culture. If our goal is to develop high-impact teams defined by collaboration and transparent interaction, then leaders must develop a strategy for healthy conflict resolution. The following three steps will help leaders navigate conflict within their teams. more

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