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H-E-B, Publix, Wegmans, Amazon Among Best in Customer Service: KPMG

from Progressive Grocer

A new report from U.S. audit, tax and advisory firm KPMG LLP has found that companies providing the best personal, "individualized" experiences to customers see higher revenue growth and improved brand standing and loyalty. The "2018 U.S. Customer Experience Excellence Analysis" also ranked the top consumer "champion" brands according to customer experience delivered. more

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