5 practices that make you a leader people want to follow
Watching how leaders deal with a crisis is a great way to judge their capabilities. Starbucks CEO Kevin Johnson has been praised after his response to the improper arrest of two African-American men in a Philadelphia store. Without deflecting the problem or making excuses, Johnson has implemented a program designed to address the issue of unconscious bias and train Starbucks employees to recognize and mitigate it.
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