From Name: From Email: To Name: To Email: Optional Message: Patients can make you a better resident from Medscape Seventeen years ago, the Institute of Medicine — now the National Academy of Medicine— identified patient-centeredness as one of six healthcare quality goals. Since then, the importance of a patient's experience has been embedded into the rubric of quality measurements for healthcare facilities. It naturally follows that medical education is tasked with teaching trainees the skills to provide patient-centered care, with an emphasis on communication and interpersonal sensitivity. more 7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063