K.Z. restructures service department to improve customer service
Thor Industries subsidiary K.Z. Inc. has restructured its service department, dividing it into specialized teams that will focus on dealer service, retail service, and repairs and parts. The company’s sales have outpaced the market, says president Aram Koltookian, “so we’ve had to rethink and expand the way we deliver service.” Paul Sawyer, parts and warranty manager, is responsible for dealer service and communicates directly with dealers on all matters.
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