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Four questions to diffuse a tense situation

from By Deborah Ike

When you bring people with various personalities, working styles, and backgrounds together, a few tense moments are almost inevitable. It doesn’t seem to matter that your team is talented and diligent. Even when you put considerable effort into building relationships, conflict can happen. The issue could be rooted in a personality difference, varying communication styles, or frayed nerves from a challenging project. Whatever the cause, ignoring the problem isn’t going to make it disappear. When caught in a tense moment, try one of these questions to diffuse the situation. more

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