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What's a good goal for recalls in a dental office?

from Dentistry iQ

Troubleshooter question: "Our office has one person dedicated to recall. How many phone calls should the person be making in an hour? How many recall appointments should the office expect to be scheduled in that time frame? I want to break it down because I believe too much time is wasted and more phone calls should be produced. I'm looking for a baseline to measure from." more


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