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Keeping Your Collectors on Their Toes

In the collection industry, there’s no question that keeping your collectors mentally and physically fit is absolutely imperative. After all, if they aren’t in good shape while on the phone communicating and negotiating with debtors, the collection service provided will be greatly impacted. Any company is only as good as its employees, and the agencies and law firms that have realized this have contributed to the explosion in workplace wellness programs. If your company does not offer such a program, it’s worth recounting why these are a good deal for everyone involved.

A Healthy Workforce is More Effective

Wellness programs are an important “perk” that employees look for more and more in a prospective employer. It makes sense for companies to provide them, because the return comes by having a more effective, motivated and present workforce. Some things an employer can offer to help their workforce stay healthy include:
  • Onsite physical fitness programs or gym memberships
  • Access to programs that help to quit smoking or curb alcohol use for those who want it
  • Healthy lunch and/or snack options provided within the office
  • Periodic employee stress assessments
Making sure your company is offering sufficient paid time off is another way to invest in employee health, because it gives them time to take care of themselves without having to simultaneously sacrifice earnings.

Don’t Forget Training and Education

Just as employers who provide wellness options can help maintain their employee’s health at work and home, assisting them with their skills and knowledge can only bring about positive effects in the workplace. Credit and collection related employers in particular can offer:
  • Collection Techniques training provided by any number of our trade associations
  • Tuition support to pursue higher education in the areas of law, bankruptcy, finance, and other fields that are directly related to the employee’s job functions
  • Position and salary advancement to encourage the pursuit and attainment of industry credentials, licenses, and other specific qualifications.
With employer support and encouragement, employees can improve their physical and mental well-being, yielding a more confident and efficient workforce. This in turn translates into a more successful and vibrant organization in the long term.

Thomas W. Hamilton more

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7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063