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Pivot: Some thoughts on L&D personas

from Learning Solutions Magazine (commentary)

Joanne Astorga, a contributor for Learning Solutions Magazine, writes: "I've been hearing a lot about personas lately. Not the kind played by actors or assumed by authors, but the equally fictitious characters created by some L&D teams to better understand their target audiences. These L&D professionals are using a design thinking approach to generate composite characters that represent their learners and remind themselves that the new learning solution they are working on is not intended for the design team, but for others with different needs, motivations and behaviors." more

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