Say what?! Clear communication matters when educating patients
from Tammy Adams
We’ve probably all experienced it to some degree. Staring, glassy-eyed and befuddled, while someone is speaking so far above our heads that there is no hope of truly understanding what is being communicated to us. It may not be a big deal in a lecture hall or an online course. But if it’s taking place in a doctor’s or dentist’s office and it’s a doctor explaining diagnosis or treatment to a patient? That’s a big deal.
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