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Online patient reviews of EDs and urgent care centers inform care delivery

from By Lynn Hetzler

The internet has changed how consumers experience healthcare. People now search the internet for information on a particular health problem they may be having, for example. In fact, 6 in 10 people said they turned to the internet for health problems within the previous year, according to a 2013 survey by Pew Research Center. Consumers are also increasingly using online rating programs to rate and review hospitals. In a new study, published in the Annals of Emergency Medicine, researchers describe and compare the content and ratings of online reviews of urgent care centers and emergency departments (EDs). more

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