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Reducing no-shows and cancellations

from Dentistry Today

Roger P. Levin, DDS, writes, "Last week I received an email from a dentist asking for advice in regards to his increasing no-show and cancellation rate. It had increased almost 400 percent in the last six months and he had no idea why because they were doing everything that they had always done. I’m sure without a doubt that he believes that nothing changed, but a 400% increase suggests that this is not the case. So what’s really going on?" more

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