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New ways to improve patient satisfaction at your hospital

from Lisa Mulcahy

From July 18: As an administrator, there's no doubt that you're aware of the value good patient feedback has on your facility. Hearing and understanding what works and what doesn't is key in terms of adopting policies that will benefit future patients' physical and emotional comfort. Additionally, as patient satisfaction can determine Medicare reimbursement rates, it's imperative for your bottom line that the environment you provide is pleasant, safe and medically excellent. more

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