from The Tao of Project Management
The wise project manager expects the best of people and they live up to it. People naturally tend to be good and truthful when they are being received in a good and truthful manner. The wise project manager may seem to be naive and childlike in this uncritical openness to whatever emerges. But openness is more potent than any system of judgment ever devised. The wise project manager judges no one and is equally attentive to all.
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