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How story-sharing creates connections and empathy in organizations

from By Simma Lieberman

Growing up in the Bronx before the internet, we spent a lot of our recreational time "hanging out" on street corners with other people telling stories. It’s how we got to know each other, and it kept us busy. Sharing stories built trust, connections and long-term friendships. When new people moved into the neighborhood everyone wanted to know their story. But when I entered the workforce, I remember my manager telling me on my first day, "Leave your personal life at home, and just do your job." That thinking is no longer the accepted norm as more organizations realize how important it is to build relationships inside the organization and to develop relationships with customers. more

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