How retailers can adapt to AI and the future of shopping
The greatest challenge of the 21st century so far for the retail industry has been adapting to the online world. But the next hurdle is already in sight. Artificial intelligence will again change the way we shop, according to EY’s FutureConsumer.Now research. After consulting with more than 200 business leaders and experts to discover what the life of the “smart” technology-enabled consumer of the future looks like, the global professional services firm predicts that bots will shake up shopping.
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