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Repeat Offender: How to Approach a Challenging Past Client Who Wants Your Services Again

from Pro Remodeler

Paul Winans writes: “Keep a running list of behaviors your team finds unacceptable in a client, prepare engagement guidelines and review the guidelines with potential clients. Bill, a consulting client, sent me the following: Hey Paul, we worked for a client three years ago that did not behave well and we agreed as a company we would never work for again. They have reached back out again and want to do another larger project. I tried dodging her email, but on her third phone call I decided to send her an email." more

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