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Thursday troubleshooter: What to do about patients who don't confirm their appointments?

from Dentistry IQ

What should we do with patients who don't confirm by the night before their appointments? Do we just pray they show up or do we take them off of the schedule and try to fill that opening? We need to set protocol for what to do in the future. It's my experience that we just do everything we can to confirm, such as call, leave messages, text, email, etc. If a patient doesn't respond, we leave the appointment as is and pray they show up. What else should we be doing to avoid these last-minute experiences? Find Dentistry IQ's answer here: more


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