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Catching the common cold of healthcare: Leaders who don't listen

from By Keith Carlson

Healthcare leadership is not for the faint of heart; it takes grit, determination, patience, and ambition, not to mention a healthy dose of high-level communication skills. However, some healthcare, medical and nursing leaders just don’t understand how to listen; in this way, we can say that leaders who don't really listen have truly caught the "common cold" of healthcare: a lack of understanding of the utter power of listening. more

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