3 tips to make cross-training work in your practice
from Dr. Bicuspid
On the surface, cross-training seems like a great idea. Cross-trained team members can seamlessly take over when colleagues are out sick, go on maternity leave, or decide to leave the practice for good. Tasks get done, and the practice doesn't suffer even when key employees aren't there. While that all sounds wonderful in reality, problems arise when a key team member is out, leaving everyone frustrated and stressed. This means conflict, low team morale, and maybe even financial problems for the practice.
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