The 3 words every leader should banish from his (or her) vocabulary
By elminating these three words at work, you'll find that engagement is enhanced and trust is built as your company culture transitions away from one of "Gotcha!" As a leader, it's important to grow and reap the best from all team members so that they can give the best to each customer. These people need to trust you before they can support you. And that starts with you and your communication style. Taking out these three "gotcha" watch-words allows any culture to grow more positively. That includes your culture.
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