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Human-centered design is the secret sauce for open-plan success

from By Michael J. Berens

Open-plan workspaces have been given quite a thrashing in recent years. The more ubiquitous they become, the more employees and critics complain about how awful they are to work in. What makes the difference? Designers will not be surprised to learn that, according to recent research, the major factor is the quality of the interior design. Drawing on what is now an extensive body of research, most workspaces now are designed to promote certain kinds of employee behaviors found to be linked to important business goals. more

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