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Edinburg dispatchers use new technology to video chat 911 callers

from KGBT-TV

When someone calls 911 they are often in distress and may have difficulty describing what is happening around them, but the Edinburg Police Department is hoping to change that by using new technology that makes it easier for dispatchers to communicate. Dispatchers will text a link to the phone number calling 911 within the Edinburg dispatch coverage area. Then, the caller can click the link to allow access to the camera. Within seconds, the stream will allow dispatchers to see the incident. more


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